14 April 2025
Netcracker Technology announced today that Globe Telecom will expand its partnership with Netcracker to enhance Service and Network Automation.
This collaboration is expected to significantly improve operational efficiency, enabling Globe to provide better network performance and seamless digital experiences for its customers.
Under the expanded partnership, Netcracker will offer a range of services designed to support critical processes such as order fulfillment, fallout management, service quality monitoring, and performance management. These enhancements are aimed at accelerating Globe’s business objectives, particularly in the growth of its broadband services. As a result, Globe will experience faster issue resolution and improved order processing times.
“In a hypercompetitive and rapidly evolving enterprise market, having the right partner is critical. We recognized Netcracker as a strategic ally in accelerating our OSS transformation—enhancing performance metrics, optimizing support costs, and elevating customer experience. Its expertise strengthens our core operations and enables scalability across other business lines,” said Dennis Abella, Vice President and Head of Network Digitalization at Globe Telecom.
“We are extremely excited to continue our journey with Globe as they undertake this critical step to boost business efficiency and deliver more value to customers,” said Yaniv Zilberman, VP of Strategic Accounts at Netcracker.
