Amdocs deploys customer engagement platform for PLDT in the Philippines
14 May 2025
Amdocs, a leading provider of software and services for communication and media companies, has announced the successful launch of its Customer Engagement Platform for Philippine service provider PLDT.
The deployment enables PLDT to streamline its operations, improve case resolution times, and deliver a better customer experience — while also boosting employee satisfaction. PLDT’s agents now benefit from an intuitive system that offers proactive and reactive customer notifications, AI-powered automation, and integration with Microsoft’s collaboration tools such as Microsoft 365 Copilot and Dynamics 365. The platform also provides network validation and real-time dashboards for actionable insights.
Find out moreNcell becomes Nepal’s first certified data centre and cloud service provider
01 May 2025
Ncell has achieved a significant milestone by becoming the first and only company to date to receive official certification as a data centre and cloud service provider from the Department of Information Technology (DoIT) in Nepal.
This landmark certification comes in the wake of a directive issued by the Ministry of Communications and Information Technology (MoCIT) in January 2025, aimed at establishing a regulatory framework for managing data centres and cloud services within the country. As per the Data Centre and Cloud Services (Operation and Management) Directives 2025, all existing data centre and cloud service providers are required to obtain individual certifications from the DoIT before the deadline of June 2025.
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IIT Bombay partners with Indus Towers for sustainable energy research
30 April 2025
The Indian Institute of Technology Bombay (IIT B), a leading public research university and technical institute, has entered into a collaborative agreement with telecom infrastructure firm Indus Towers focused on advancing research in sustainable energy. This partnership will primarily target solar power generation and energy storage solutions.
The first initiative centres on the development of perovskite solar cell technology, which has the potential to address the limitations associated with conventional silicon photovoltaic (PV) cells. Researchers aim to achieve higher efficiency in solar energy conversion without incurring additional costs, making this technology applicable for both terrestrial and space-based solar applications.
Find out more Bharti Airtel partners with Blinkit for 10-minute SIM delivery
28 April 2025
Bharti Airtel has partnered with e-grocery delivery platform Blinkit to offer a revolutionary 10-minute SIM card delivery service in 16 Indian cities. This innovative service is a first-of-its-kind for an Indian telecom operator, highlighting the highly competitive nature of the Indian market.
Customers can receive their Airtel SIM cards delivered to their doorstep within ten minutes through Blinkit's extensive network. A small convenience fee of INR49 applies. After delivery, customers can activate their new number using a simple online process, including options for postpaid or prepaid plans, or mobile number portability (MNP) to port existing numbers. A helpful activation video is also provided to guide customers through the process.
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