05 July 2024

Indosat Ooredoo Hutchison (Indosat) was formed in 2022 through the merger of Indosat Ooredoo and Hutchison Tri Indonesia to become the second-largest mobile network operator in Indonesia. As a result of continued customer focus during the merger, Indosat has increased its combined subscriber base to 100 million mobile subscribers nationwide between its two sub-brands, IM3 and Tri. Today, it runs 2G and 4G networks and has introduced 5G in several Indonesian cities.

Following the merger, Indosat faced the challenge of integrating the network and spectrum assets of the two merging operators. It planned to achieve a pole position in network performance and customer experience while also targeting a low total cost of ownership (TCO).

05 July 2024

Amara Communications Co., Ltd. (ACS) was established in Myanmar in 2011 to meet the country’s rapidly developing telecom market. While its primary business is constructing mobile infrastructure, reselling mobile connections, and selling mobile e-top-up and top-up cards, the company wanted to enter the service provider market with the launch of ananda, Myanmar’s first 4G+ LTE service.

In addition to implementing a system that supports rapid service creation and monetisation, ACS wanted to ensure it could swiftly launch innovative offers as the market evolves. Other ambitions included the creation of unlimited and volume-based FUP plans, bonus policies, and win-back offers; delivering secure prepaid experience to subscribers; deploying MSO model to drive cost optimisation, resource efficiency, and innovative solutions; and implementing a disaster recovery plan to optimise its network functions. ACS needed assistance in selecting and integrating a third-party POS, as well as the ability to track and manage end-to-end inventory workflow and streamline business and network IT operations. Naturally, ensuring zero revenue leakage was also a priority.