29 November 2024

Grameenphone has signed a Memorandum of Understanding (MoU) with Ericsson to collaborate and drive innovation in Artificial Intelligence (AI) and automation.

The collaboration aims to enhance network efficiency, customer experience, and telecom growth through technology trials, workshops, and pilot projects. The partnership will also involve external collaborations with industry players, regulators, and government bodies to support sustainable innovation in Bangladesh’s telecom sector.

The MoU strengthens the long-standing partnership between Grameenphone and Ericsson, which dates back to 1998, and aligns with Bangladesh’s broader digital transformation objectives.

“Our award-winning AI and Automation solutions will allow Grameenphone to respond even better to the evolving needs of its customers and meet the increasingly complex demands on the network,” said David Hagerbro, Head of Ericsson Malaysia, Sri Lanka and Bangladesh.

Ericsson’s expertise and technology will help Grameenphone deliver an even better customer experience by evolving the network to maintain its position in the market as the leading telecommunications service provider in Bangladesh.