Amdocs deploys customer engagement platform for PLDT in the Philippines
14 May 2025
Amdocs, a leading provider of software and services for communication and media companies, has announced the successful launch of its Customer Engagement Platform for Philippine service provider PLDT.
The deployment enables PLDT to streamline its operations, improve case resolution times, and deliver a better customer experience — while also boosting employee satisfaction. PLDT’s agents now benefit from an intuitive system that offers proactive and reactive customer notifications, AI-powered automation, and integration with Microsoft’s collaboration tools such as Microsoft 365 Copilot and Dynamics 365. The platform also provides network validation and real-time dashboards for actionable insights.
Find out more Telkomsel expands 5G coverage in Makassar with 73 new base stations
12 May 2025
Telkomsel has announced the expansion of its 5G network in Makassar, on Sulawesi island, with the addition of 73 new 5G base stations.
This deployment aims to bring widespread high-speed connectivity to nearly all parts of the city, including shopping centres, residential neighbourhoods, industrial zones, tourist attractions, and Sultan Hasanuddin International Airport.
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Reliance Jio admits using unlicensed spectrum for 5G FWA to cut costs
08 May 2025
Reliance Jio has acknowledged that it has been utilizing unlicensed spectrum, as well as licensed 5G spectrum, to connect some customers through its 5G fixed wireless access (FWA) services. The company claims this approach helps reduce deployment costs, making it easier to expand its network rapidly.
During a post-earnings call for Reliance Industries, Anshuman Thakur, Jio Infocomm’s head of strategy, revealed that the company has been deploying unlicensed band radio (UBR) equipment for certain FWA deployments. Unlicensed spectrum includes bands such as 2.5 GHz and 5 GHz, commonly used for Wi-Fi and Bluetooth. The latest 3GPP standards — Release 16 and Release 17 — have introduced specifications for 5G New Radio-Unlicensed (NR-U), allowing 5G networks to operate in unlicensed bands below 7 GHz and in millimeter-wave bands from 57 GHz to 71 GHz, respectively.
Find out more Vodafone Idea expands 5G to Chandigarh and Patna
02 May 2025
India’s Vodafone Idea has announced the expansion of its 5G network to the metropolitan regions of Chandigarh in Punjab and Patna in Bihar, just a month after launching the service in Mumbai. This marks a significant step in the telco’s bid to strengthen its presence in the country's rapidly evolving 5G landscape.
In Chandigarh, Vodafone Idea's 5G coverage now includes key cities such as Mohali, Kharar, and Zirakpur. The company has introduced initial service packages starting at INR299 (approximately US$3.50), matching the introductory rates in Mumbai. The telco also revealed plans to continue extending 5G coverage across the rest of Punjab in the coming weeks.
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