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Genesys secures UL VNO licence in India
11 October 2024
Genesys has secured a Unified License Virtual Network Operator (UL VNO) licence in India, obtained under Department of Telecommunications (DoT) guidelines.
This makes the company’s Genesys Cloud the first global contact centre as a service (CCaaS) platform with a UL VNO license, enabling both domestic and international customers to comply with Indian telecom regulations while accessing secure cloud services and innovative AI solutions for better customer engagement.
Find out more CelcomDigi and SK Telecom team up for AI commercialisation
11 October 2024
CelcomDigi and SK Telecom have signed a memorandum of understanding (MoU) to work together on initiatives to commercialise AI for the Malaysian market.
Under the MoU, CelcomDigi and SK Telecom will share information and cooperate on developing AI use cases in Malaysia, commercialising AI services, and exploring new business opportunities for scaling AI services. The AI use cases will initially be implemented within CelcomDigi’s own departments before moving to the commercialisation stage.
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Dialog Axiata unveils country’s first AI-powered health scanning feature
09 October 2024
Dialog Axiata has unveiled ‘Sri Lanka’s first AI-powered health scanning feature’ in its telemedicine app Doc990, which claims to be able to monitor multiple key indicators of health directly from smartphones.
The Doc990 app can now monitor blood pressure, heart rate, heart rate variability, and stress levels directly from smartphones or other devices through this new AI scanner. Doc990 is a digital health platform in Sri Lanka that provides healthcare services such as appointment management, remote doctor consultations, medicine home deliveries, healthcare services at home, and medical record keeping.
Find out more AI: reshaping the telecommunications landscape
09 October 2024
This year’s hot topic is seeing AI integrated into telecommunications left, right and centre to advance operative effectiveness, improve customer experience and cut costs. Samit Banerjee, division president, Amdocs cloud operations and customer services, advises operators to consider how, when and why, to ensure seamless and successful AI integration…
AI is profoundly reshaping telecommunications by leveraging technologies like machine learning (ML), automation, natural language processing, and predictive analytics. These advancements enable real-time data analysis for network optimisation, predictive maintenance, and proactive issue resolution, leading to improved efficiency, reliability, and reduced costs.
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