10 April 2024

The Consumers’ League of Burkina Faso (LCB) is campaigning for the entry of a fourth mobile telephone operator into the market to strengthen competition and guarantee quality services to end users.

During the discussions, the LCB asked the Head of State to “whistle the end of recess so that consumers stop being the object of abuses by mobile telephone operators.”

The government launched an international call for tenders for this purpose in 2013, with Viettel as the only candidate. The process was meant to be finalised in several months but has still not been completed.

Consumers are increasingly complaining about the quality and cost of services provided by operators active on the market. In mid-April 2023, users of Burkinabe mobile telephone services began a protest campaign against the high cost of mobile services called “Wind of Salvation.”