08 April 2025

Sri Lankan telecommunications provider Dialog Axiata has announced the successful completion of a trial with Meta aimed at integrating artificial intelligence (AI) into its network for improved optimization and enhanced quality of experience (QoE) for customers.

Conducted over the past two months, the trial utilized Meta’s Llama AI models to analyze and optimize Dialog’s network performance. The initiative focused on ensuring better call quality, seamless video delivery, and overall superior user experiences.

According to Dialog Axiata, the application of Meta QoE insights during this trial has led to significant improvements in operational efficiency and customer satisfaction. Ranga Kariyawasam, Chief Technology Officer (CTO) of Dialog, expressed enthusiasm about the trial’s outcomes, stating that it marks “a new era of AI-driven network innovation.” He highlighted the potential of AI-powered insights to unlock “unprecedented opportunities” for enhancing QoE.

“By partnering with Meta and leveraging advanced AI solutions like Llama, we are optimizing our networks and setting new benchmarks for seamless connectivity,” said Kariyawasam.

Following the successful trial, Dialog Axiata announced plans to start deploying the AI-driven solution later this month, aiming to deliver a more responsive and efficient network experience to its customers. This strategic move underscores Dialog’s commitment to harnessing innovative technologies to enhance service delivery and meet the evolving demands of its user base.