27 March 2025
HCLTech and Western Union have announced a strategic partnership designed to foster innovation and transformation in the financial services sector. This collaboration positions HCLTech as Western Union’s largest preferred partner, setting the stage for joint efforts in several critical areas.
Western Union intends to harness HCLTech's AI-powered solutions, including FENIXAI and AI Force, to transition to a platform-centric operating model aimed at enhancing agility and scalability. This shift is expected to accelerate the transformation of Western Union’s platforms and channels, utilizing HCLTech's digital, cloud, and AI capabilities to create seamless customer experiences. The partnership will also focus on enabling data-driven decision-making and improving resilience through a comprehensive infrastructure transformation.
HCLTech's expertise in digital engineering will play a pivotal role in reimagining Western Union's technology landscape. Key initiatives will include implementing full-stack observability and automation, as well as enhancing efficiency through AI-assisted methods. The ultimate goal is to provide robust, future-ready solutions tailored to the evolving needs of the financial services sector.
An important aspect of this partnership involves Western Union's plans to broaden its technology presence in India by establishing a state-of-the-art technology centre in Hyderabad, in collaboration with HCLTech. This new centre is expected to strengthen Western Union’s global technology capabilities and create opportunities for innovation and talent development.
"Our collaboration with HCLTech is a testament to our shared vision of delivering exceptional value to our customers. HCLTech's expertise will help us fulfil our mission to make world-class financial services accessible to people everywhere,” said Devin McGranahan, President and CEO of Western Union.
"This strategic partnership emphasizes our focus on empowering fintech companies through digital engineering-led transformation and creating exceptional value for their stakeholders. We remain deeply committed to Western Union's growth journey through innovative solutions that deliver real business outcomes,” said C Vijayakumar, CEO and Managing Director of HCLTech.
