23 December 2024
Telekom Malaysia has announced an allocation of at least MYR4 million, including cash assistance, to support immediate flood relief efforts for affected customers, communities, and employees nationwide. This is in support of an initiative aimed at ensuring timely support for those in need.
The company says it has installed complimentary Wi-Fi services at various flood relief centres (PPS) to ensure uninterrupted communication for flood victims and PPS administration.
At the same time, TM’s network restoration team is working to restore services for customers impacted by the recent monsoon flood, especially in the East Coast region. This involves efforts to divert key network elements for infrastructure that have been destroyed by the flood to minimise service downtime for the government, enterprises and consumers.
Additional support, specifically for affected customers of the company’s Unifi Home fibre internet broadband service will include: free replacement of damaged customer premise equipment and network components; a one-month subscription rebate for affected customers; and an extension of credit terms to 60 days without service suspension.
Yayasan TM (YTM) Telekom Malaysia says it has mobilised medical aid, food and other necessities with the support of its social impact partners. As Co-Secretariat and a member of the GLC/GLIC Disaster Response Network (GDRN) coalition, YTM has assisted over 18,400 individuals via various initiatives to assist affected communities.
“Telekom Malaysia is grateful to serve alongside the Ministry of Communications, Malaysian Communications and Multimedia Commission (MCMC), National Disaster Management Agency (NADMA), Malaysia Civil Defence Force (APM) and GDRN members in supporting collective efforts to assist communities in need. Through these partnerships, we have supported more than 28,000 individuals via various disaster relief and preparedness programmes, ensuring faster distribution of aid across the country,” said Amar Huzaimi Md Deris, Group Chief Executive Officer of Telekom Malaysia.
