11 October 2024
Genesys has secured a Unified License Virtual Network Operator (UL VNO) licence in India, obtained under Department of Telecommunications (DoT) guidelines.
This makes the company’s Genesys Cloud the first global contact centre as a service (CCaaS) platform with a UL VNO license, enabling both domestic and international customers to comply with Indian telecom regulations while accessing secure cloud services and innovative AI solutions for better customer engagement.
With the UL VNO license, Genesys can now offer the full Genesys Cloud CCaaS solution to its customers across the region, expanding its service capabilities in India. The company can now serve more customers across key sectors like healthcare, financial services and retail. In addition, it will be possible to manage e-commerce data and operations within the telecommunications regulatory and legal frameworks of India.
Genesys will also be able to work with AppFoundry partners to deliver locally tailored offerings to customers in addition to the existing platform. AppFoundry is a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Moreover, global customers will be able to benefit from the strengthened ability of the company to meet Indian compliance requirements, particularly for those customers with agents based in India.
