03 July 2024

Symbio has been awarded the network service provider (NSP) licence by the Malaysian Communications & Multimedia Commission (MCMC) as part of its ongoing expansion in southeast Asia.

This development enables Symbio to add Tier-1 voice coverage within Malaysia to its existing offering, opening opportunities for global service providers and communication innovators in the region.

The NSP licence allows for the prominent voice communications software provider to broaden its Tier-1 voice coverage as a trusted voice partner in the Asia-Pacific region. This progress offers global service providers and innovators a scalable and high-availability platform to enter the burgeoning Malaysian market.

“For over 20 years we have been providing customers with choice, allowing them to unlock opportunities that serve them best,” said Dylan Brown, CEO of connect division at Symbio.

This development expands Symbio’s Tier-1 voice offering in Malaysia, supplementing its existing domestic network in Singapore, both accessible within its South-East Asia (SEA) Regional Hub. The SEA hub allows global telecom and technology service providers to cater to customers across multiple countries via a singular Symbio interconnect.

“Offering access to multiple Tier-1 domestic voice networks via the SEA Hub further increases speed to market and reduces costs for communication providers without compromising on quality,” added Brown.

Symbio aims to leverage this development to solidify and expand its full Tier-1 capabilities. Securing the NSP licence comes a year after Symbio introduced its initial offering in Malaysia, laying the groundwork for international clients to establish connections in the country through the provision of voice services, including the allocation of international numbers.