02 July 2024

Indian telecom operators are not offering services of adequate quality to customers, which has become a concern for the government.

The government thus wants to revisit the parameters set for the Quality of Services (QoS) that telcos have to adhere to. Reliance Jio, Vodafone Idea, and Bharti Airtel believe that there’s no need to add new parameters or make changes in the area as the existing rules are sufficient. However, the government wants to see if new measures can be brought in to ensure that the quality of services provided by the telcos is good.

Since the deployment of 5G started in India, issues such as call drops have been frequent for customers. Just higher speeds and lower latency does not make for the entire experience a consumer has with a mobile network.

The Telecom Regulatory Authority of India (TRAI) has kept quality of services as high priority area to improve upon and issued a consultation paper in 2023 on the services standards of the telcos, and the paper acknowledged that there are serious service quality-related issues in India today.