18 June 2024
Indosat Ooredoo Hutchison (IOH) has expanded its partnership with Google Cloud to develop AI solutions for enterprises and consumers, a move for the Indonesian operator to diversify its paths to growth.
IOH has partnered with Google Cloud since 2021 and said in a statement that this expansion positions it as an AI-native TechCo. The operator will tap into Google Cloud’s unified AI stack to develop such solutions that it claims will be enterprise-grade AI and Gen AI based.
IOH said by using AI agents and applications in communication services will enable it to better manage customer data privacy, and recognise patterns in data to unlock new revenue streams and efficiencies.
Under this renewed partnership, Google Cloud and IOH will focus on creating AI and Gen AI solutions that address opportunities in customer service modernisation, content generation and hyper personalisation, geospatial analytics and predictive modelling, augmented network and IT operations, and back-office transformation.
“As Indonesia steps into the digital era, we remain committed to Indosat’s larger purpose of empowering Indonesia by providing businesses and individuals with the essential tools and technologies needed for success,” said Vikram Sinha, Indosat Ooredoo Hutchison president director and chief executive officer. “Our collaboration with Google Cloud is not just a pivotal milestone for Indosat, but also a significant stride in our mission to transform into an AI Native TechCo. Together, we will harness the full potential of cloud and AI to drive innovation, create new opportunities, and propel Indonesia's digital economy forward."
