Amdocs deploys customer engagement platform for PLDT in the Philippines
14 May 2025
Amdocs, a leading provider of software and services for communication and media companies, has announced the successful launch of its Customer Engagement Platform for Philippine service provider PLDT.
The deployment enables PLDT to streamline its operations, improve case resolution times, and deliver a better customer experience — while also boosting employee satisfaction. PLDT’s agents now benefit from an intuitive system that offers proactive and reactive customer notifications, AI-powered automation, and integration with Microsoft’s collaboration tools such as Microsoft 365 Copilot and Dynamics 365. The platform also provides network validation and real-time dashboards for actionable insights.
Find out more Broadpeak partners with Media Prima Berhad to transform OTT revenue
17 April 2025
Broadpeak has announced a strategic partnership with Media Prima Berhad to harness Broadpeak’s server-side ad insertion (SSAI) service to enhance revenue generation and monetization capabilities for Media Prima’s OTT platform, Tonton.
Tonton is a rapidly growing live streaming service that offers a variety of local and exclusive content, including programming from TV3, one of Malaysia’s most popular full-time channels. By utilizing Broadpeak’s dynamic ad insertion solution via the broadpeak.io SaaS platform, Media Prima seeks to optimize its advertising revenue and improve user experiences on its platform.
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Globe Telecom expands partnership with Netcracker Technology
14 April 2025
Netcracker Technology announced today that Globe Telecom will expand its partnership with Netcracker to enhance Service and Network Automation.
This collaboration is expected to significantly improve operational efficiency, enabling Globe to provide better network performance and seamless digital experiences for its customers.
Find out more Transforming business messaging with RCS
11 April 2025
In line with rampant digitalisation, business messaging services are evolving to enable richer communications with customers, and in doing so, offer MNOs a way to win back clients and revenues from OTT players…
As businesses in South and Southeast Asia embrace digital transformation, the way they interact with customers is rapidly evolving. The shift from SMS to Rich Communication Services (RCS) is one of the most significant developments in mobile messaging, offering enterprises a richer, more interactive platform that enhances engagement, security, and monetisation opportunities.
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