Genesys secures UL VNO licence in India
11 October 2024
Genesys has secured a Unified License Virtual Network Operator (UL VNO) licence in India, obtained under Department of Telecommunications (DoT) guidelines.
This makes the company’s Genesys Cloud the first global contact centre as a service (CCaaS) platform with a UL VNO license, enabling both domestic and international customers to comply with Indian telecom regulations while accessing secure cloud services and innovative AI solutions for better customer engagement.
Find out more CelcomDigi and SK Telecom team up for AI commercialisation
11 October 2024
CelcomDigi and SK Telecom have signed a memorandum of understanding (MoU) to work together on initiatives to commercialise AI for the Malaysian market.
Under the MoU, CelcomDigi and SK Telecom will share information and cooperate on developing AI use cases in Malaysia, commercialising AI services, and exploring new business opportunities for scaling AI services. The AI use cases will initially be implemented within CelcomDigi’s own departments before moving to the commercialisation stage.
Find out more
AI: reshaping the telecommunications landscape
09 October 2024
This year’s hot topic is seeing AI integrated into telecommunications left, right and centre to advance operative effectiveness, improve customer experience and cut costs. Samit Banerjee, division president, Amdocs cloud operations and customer services, advises operators to consider how, when and why, to ensure seamless and successful AI integration…
AI is profoundly reshaping telecommunications by leveraging technologies like machine learning (ML), automation, natural language processing, and predictive analytics. These advancements enable real-time data analysis for network optimisation, predictive maintenance, and proactive issue resolution, leading to improved efficiency, reliability, and reduced costs.
Find out more Sunsetting 2G/3G – entering the corridor
08 October 2024
As Asian nations increasingly look to sunset older mobile generations in favour of more efficient 4G/5G technology, we explore the opportunities, challenge, and likely outlook…
Much of the world is currently exploring the sunsetting of older mobile generations – 2G and 3G – to open up additional spectrum for 4G and 5G, which are much more spectrum efficient.
Find out more