10 April 2025

XL Axiata has teamed up with Openmind Networks to introduce a cutting-edge revenue assurance solution to safeguard and optimize Application-to-Person (A2P) SMS revenues.

The new revenue assurance product builds upon the existing SMSC and SMS Firewall infrastructure that has been supporting and securing Indonesian communications for the past eight years.

The successful collaboration has been further strengthened through the involvement of CAA, a leading IT and telecommunications consulting firm based in Indonesia. Leveraging CAA’s extensive expertise in the local market and Openmind Networks’ advanced technological capabilities, XL Axiata has implemented a revenue assurance model that has shown exceptional results in its initial deployment.

This innovative solution harnesses AI-powered messaging technology to effectively combat grey route traffic and detect unauthorized SIM boxes, which attempt to circumvent established charging models. As a result, XL Axiata’s end-to-end messaging services are becoming a more robust and transparent revenue stream.
“Initial signs indicate that we can halt revenue leakage at its source, effectively eliminating grey route traffic,” said Richard Lemmers, Chief Sales Officer at Openmind Networks.

The AI-based approach to A2P SMS security proves operators can secure their messaging revenues without sacrificing service quality.

The partnership has yielded several key achievements. Openmind Networks’ AI-driven solution has successfully identified and blocked fraudulent messaging routes, preventing revenue losses while ensuring a high-quality user experience. Moreover, the collaboration has significantly curtailed the presence of SIM boxes by accurately detecting unauthorized traffic, thus ensuring proper billing and reducing opportunities for fraud.

XL Axiata’s proactive approach to utilizing the latest technology solutions to fight fraud demonstrates their commitment to protecting customer experience. The company has reported substantial reductions in revenue leakage, reinforcing their revenue streams and fostering a fair competitive environment for all players in the market.
“The initial results are extremely promising, and we are thrilled with the performance of the solution,” said Arifa Febriyanti, Commercial Director at CAA.